Contact your Client Success Manager for queries related to: 

  • Strategic Campaign Planning
  • Marketing
  • Site closures or updates
  • Launching a new product
  • Launching a new outlet

Contact Yoyo’s Partner Support Team at partnersupport@yoyowallet.com for queries related to:

  • Loyalty or Campaign creation or reporting
  • Technical issues, including Yoyo not working at the till or issues with vouchers
  • Disbursals
  • Engage reporting
  • Invoicing

Cc your EPOS Software Support Team for queries related to:

  • Technical issues on your tills

Note: Many issues your EPOS may experience related to Yoyo is dependent on the EPOS Software configuration.

 

Recommended Reads:

Troubleshooting Guide
Yoyo’s escalation process
How to check your internet connectivity

 

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